Karen Reitor, President, CMC, CPLP

Karen established Communiqué Productions in 1985. Since then she has managed, designed, developed, facilitated and coordinated over 2,070 projects for more than 165 clients ranging in size from two to 22,000 employees. Karen’s work in numerous industries and organizations enables Communiqué  to bring extraordinary experience to client projects and initiatives.
Karen is noted for taking on some of the most complex and challenging issues related to managing people. This includes resolving long-standing conflicts and engaging team members to work together to successfully plan and implement crucial initiatives. She has also been instrumental in helping organizations change their cultures, thus ensuring their relevance regarding their workforce and marketplace.   Karen’s certifications include the following:

Certified Management Consultant:
This certification is through the Institute of Management Consultants USA. Karen has been a certified consultant since 1990. She commits to promoting excellence and ethics in management consulting through re-certification, ongoing education and continual access to professional resources with up-to-the-minute industry information. The certification recognizes extensive experience, technical competence, peer reviews, client satisfaction, ongoing development and adherence to the IMC USA Code of Ethics.  Click here to view the Code of Ethics: CMC Code of Ethics

 Certified Professional in Learning and Performance:

This certification is through the American Society for Training and Development (ASTD). Karen has been a member of the organization since 1985, and has been certified since April 2006. The areas of expertise involved include the following:

• career planning and talent management
• coaching
• delivering training
• designing learning
• facilitating organizational change
• improving human performance
• managing the learning function
• managing organizational knowledge
• measuring and evaluating results/outcomes

Carol Mayborg, Project and Client Relations Manager

Before joining Communiqué, Carol worked in Human Resources at a large healthcare organization in Cincinnati for 25 years.  She brings tremendous experience and skill in bridging gaps between frontline associates and management.  She recognizes the value of all experiences and perceptions and works to negotiate solutions to which each party can commit to take action towards resolution.

For Communiqué, Carol manages many knowledge capture projects, working cooperatively with client team members to document procedures and guidelines for improved and consistent service delivery to customers and clients.  As described by clients,  she has a “gift” for developing rapport with team members within seconds, in person and over the telephone.  She also works with administrative staff to ensure the necessary support of Communiqué’s team members in the field.

Carol serves the community as a board member of a healthcare charitable foundation, a board member of a health science library and as a member of a local sports Hall of Fame committee.

Extended Members

Depending upon the nature and scope of some client projects or initiatives, we may call on our network of subcontractors to assist us. For example, with authorization from the client, we may pull in one of our system programming experts for information management and database work. We may also call on organizational experts to assist with the implementation of technology projects.

We hold our subcontractors to the same high standards to which we adhere and still maintain oversight and control of the outcomes. This includes all client contact and project management regarding the design, development and implementation stages, communications/reporting, budgets, timeframes/deadlines, deliverables and quality measures.